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Jessica of Littleton, COVerified Reviewer
Worst safety agency. Equipment stopped working much less than 6 months when they set up it and locked us into a 5 yr contract. I have set 7 appointments. Only one has had someone show up. He disconnected and reconnected the alarm and told me it changed into defective and I had to pay hundreds of greenbacks to update a component in it. I said that must be below guarantee and I predicted the business enterprise to fix it.... He said to work it out with them and left. No depend how regularly I leave messages for managers or set appointments to get it constant, no person calls me again and no person suggests as much as the appointments. They might not even credit score me for the 28 MONTHS I have not had running provider. They take $50 a month from my account and refuse to restore it. I am locked till 2024! DO NOT signal some thing with this corporation!!!
Mark of Forney, TXVerified Reviewer
Original evaluation: Sept. 27, 2021
Nothing however a gaggle of safety wannabes. No shows on appointments. Shoddy paintings after they do display up. Takes them weeks and severa calls to even get one go back name. Stay far from those crooks! Don’t positioned the security of your business enterprise or your family inside the palms of these idiots!
Pamela of Wolcott, CTVerified Reviewer
I have been a purchaser of Safe Home Security for over 25 years. This beyond year they've long gone down the tubes! Their so called, "experts" lack understanding, lie and are deceitful. No one cares approximately the consumer. Long story brief: A technician got here to fix my machine on Sept 3, 2021. After he left, my device in no way labored again. The alarm could burst off randomly, police were dispatched and so on. Called SHS for assistance. They advised me that my account was in "collections" and could not assist me. Mind you, my account become paid in FULL in June, 2021. They mentioned that I turned into wrongfully put into collections. I had no desire however to unplug the complete device.
Here is is five days later and I'm within the identical situation. Spoke to numerous "professionals" who all made promises to call me lower back. Did any of them name back NO! I have been lied to and manipulated. I decided to name the CEO, David Roman. To my wonder, his quantity led me right again to the incompetent "experts" that paintings there. Again, I changed into promised a call returned, hmmm still ready. SHS does not honor their contracts. Where do I cross from right here? I've hit a wall time and again. Maybe small claims courtroom? Thoroughly disgusted! I will permit you to recognize if the CEO answers my electronic mail or not. STAY FAR AWAY FROM THIS COMPANY!!!
Marie of Happy Valley, ORVerified Reviewer
My elderly husband (with dementia) become sold a package via a person that just came to the door. (I keep in mind this predatory conduct.) I turned into by no means consulted, even though I pay the bills, in truth I did not discover till after it became hooked up that my husband agreed to it. This became established (and mounted poorly) without my permission or know-how. Because I worked at the time I didn't have time to chase it down right away, and when I eventually did, with a letter revoking permission for the agency to withdraw finances changed into replied to with "we've got each proper to hold taking budget up until the cease of the agreement." I am quite sure they collected a further years’ really worth, but can’t show it because of partner’s dementia.
I informed them that we used the gadget as soon as and it had induced a splendid deal of hassle with the neighborhood sheriff's dept. due to the fact we did now not have the right permits for it. Something that the income rep failed to say within the contract, and I count on he failed to inform my partner, and even if he had, my spouse would not consider it. My husband could not even use the flowery assist necklace due to the fact he can not don't forget technical matters. On top of that the installer brought on damage in our home, and set up the controls in our eating place in order that they interfered with the entertainment of our domestic. Several years have exceeded now, and I am nonetheless irritated approximately it and sense that parents doing their due diligence might appreciate the heads up.
Adrian of Winter Haven, FLVerified Reviewer
I've been with this employer for years with pleasant provider. Sometimes it's less difficult to stay with a C+ company than start over. I currently had one in every of my credit playing cards compromised and a brand new one changed into sent to me. I became on vehicle withdraw with Safe Home Security and the credit card that changed into compromised came about to be that one. I actually have many credit playing cards and changed into unaware that credit score card changed into connected to the automated fee. I never obtained a name from Safe Home Security nor did I get a letter to tell me my payment did no longer go through. I was on a month to month/no settlement.
Apparently a few months went by means of without bills being made but my carrier changed into nonetheless on. I receive immoderate direct mail each day and at some point I observed a letter/bill from SafeGuard America. I never heard of this enterprise so I threw it out. I obtained the equal letter a couple extra times and in the end referred to as the quantity on the invoice wondering it became some sort of scam and I changed into going to get to the lowest of it. When I referred to as they said they have been Safe Home Security and I owed a past due amount. I was amazed as the letter did not say Safe Home Security. If it had I would have opened it immediately and rectified the scenario.
I paid it at once and explained what ought to have took place with my credit card. I concept that was the cease of the misunderstanding till I were given an alert on my credit report that stated my score dropped 50 points for delinquent bills! I've been running on my credit for 15 + years to get to the 750-800 mark. Never missing a fee on something. I referred to as and defined the situation to multiple employees and managers and that they said they would not do anything about it. It seems this company will expend a great deal effort to call and try to promote you their service to stay with them but as soon as you need a few help they're nowhere to be located. 50+ points and past due payments showing to your credit score document will value me hundreds on huge purchases/residence/car and many others.. This business enterprise does not take care of its customers and is most effective unswerving to the greenback bill. Find any other protection business enterprise to go with with higher ratings. Something I have to have researched greater carefully.
Mark of Kansas City, MOVerified Reviewer
They sold my mother a machine in 2018 understanding she already had one and talked her into signing a 66 month agreement that she will’t get out of. So she pays $forty two.ninety nine a month. In June my mom surpassed away so I spoked with this so referred to as safety corporation and they said that she needed to honor the contract she signed even though she is not right here, they claim she nonetheless owes on 32 months which comes to about $1200. Now, they sold a 86 year antique woman a agreement for five.5 years, to me they're dishonest, first selling her a safety machine she didn’t need after which talking her right into a sixty six month contract. Don’t even remember this enterprise and never sign a contract!
A C of Mansfield, TXVerified Reviewer
THIS COMPANY INSTALLS OLD/OUTDATED EQUPMENT.
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