ConsumersAdvocate.org Rating: 3 / five (Very desirable)
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Fluent is a domestic safety is a Canadian-based enterprise that specializes in domestic automation via their fully wi-fi system. Founded in 2019, the enterprise gives professionally monitored 24/7 offerings with a huge selection of equipment alternatives to boom customization and versatility. The Fluent app lets in homeowners to get hold of customizable actual-time indicators, control the device remotely, and schedule it to arm and disarm.
Security Monitors, Sensors, & Devices
Contact & Additional Information
What We’re Hearing From Our Readers
One of the habitual comments made approximately Fluent is that the organisation makes it very tough to cancel the provider even after the contract is up. Other customers observe malfunctioning system, terrible installations, and unhelpful customer service. There are, but, a handful of comments by means of individuals who’ve loved properly carrier.
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Submit a remark and tell other human beings approximately your revel in!Customer Comments
When sales man got here we informed him what we needed in a safety gadget. said no hassle they could do this then tech got here hooked up the system after which we through it with us and one piece of gadget isn't always doing what we need it to do they told us that they could have that out in some months. Finally a 12 months or so later we get the right piece and now it would not paintings. I've told them I'm going to prevent charge till they get it operating they say I can not try this because I signed a contract. I said sure I did but your not protecting your stop of the contract so why have to I pay. They maintain telling me they'll get a higher up supervisor to call but they in no way do. I will never propose this organisation... Read More
ninety four People located this useful.
Do now not ever signal anything this business enterprise places in front of you... do now not EVER answer 'yes' to any in their questions once they have you ever at the smartphone (in case you answer yes to a 2 year agreement, abruptly they hit you with a recording displaying which you stated 'sure' to a 6 12 months contract). Very unreliable gadget. Very shady enterprise practices. Avoid Fluent Home in any respect value!!!!
88 People found this helpful.
They prolonged my 5 12 months agreement one more year without telling us. Told me it says that in the settlement I initially signed FIVE years in the past, and now I'm having a difficult time canceling it. Impossible to cancel even after the agreement is over. We had been with them for over five years. We are transferring and had to cancel the carrier and close our account. They instructed us it needed to be in writing so I despatched an e mail with a written letter to cancel it on February twenty sixth, perhaps the twenty seventh. I requested for a reply back to affirm my cancellation. Got no reply. Called them and they stated they didn't get my e mail. So I sent it again, next day they said they failed to get it once more. So they have got me send it to an e-mail... Read More
86 People discovered this beneficial.
I simply cancelled my service with Fluent.They ended up costing us $600.00 in false alarm expenses due to the fact they couldn't parent out why our alarm stored tripping.After promising to take care of the invoice, they later lied and stated they by no means promised that .I want we had stuck with Monitronics.BEWARE OF THIS COMPANY!
79 People discovered this useful.
I actually have had a terrible revel in with this business enterprise. Tech established machine on Saturday. Immediately the thermostat broke that means no a/c or Heat in my domestic. When I known as for provider the soonest they might do changed into 6 days later. A damaged thermostat is an emergency in my opinion. Luckily it is April. What if it have been August or January? On pinnacle of broken thermostat, the tech carved an uncongenial hole within the wall that he then packed with caulk and left for a person else to fear about I bet. I decided to cancel the service and upon telling the operator over the telephone, that is while it became very hard to get whatever showed which include appointment to eliminate machine and replace thermostat as properly... Read More
70 People observed this helpful.
LIED to me about being a "Canadian Company". Didn't provide an explanation for the short cancellation period. Didn't arrange the transfer over like he said they would. I had to. Response time to emergencies and phone calls is a ways too long. NOT PLEASED and STUCK WITH THEM NOW! >:-( All of the companions are american and there may be an american flag inside the top nook, now not Canadian. Nowhere does it show evidence of being Canadian owned which is the only reason I selected to exchange from a organisation that had higher service ultimately. I want I hadn't. I turned into informed it might be the equal carrier, even better but it is now not. Long wait instances on the telephone with impolite respondents while requesting help. This will be my pass time, telling... Read More
62 People found this useful.
I agreed to sign up on January 5 2017.They may want to process my charge of 525.forty four within mins and I cancelled the following morning January 6 2017 before any gadget changed into hooked up and I am nevertheless ready fir my refund.... these days is a February 26,2017.
Their company policy does no longer allow refund lower back to the credit score card and they must difficulty a cheque.They promised their first cheque was sent January 17 and they issued a second cheque February nine. Neither of the Cheques has reached my mailbox ... I would in no way do business with Fluent in future and propose that everyone do the equal,
Very Frustrated
60 People discovered this helpful.
Hard to cancel after five year agreement, Automatically renews for one more 12 months and they wont permit you to cancel till that yr is up. They say they never receive e mail cancellation. I could never advise this employer. Also now not well worth the money, locked my key inside the house, preyed open a window crawled in and no alarm went off, observed out windows did no longer have sensors.
fifty eight People found this helpful.
We sold our house in August 2017. New owners did now not want the gadget so we did a buyout of 475.eleven. In March 2018 there was a 10.00 charge. Then nowadays (April 23 2018) there has been a fifty three.ninety nine charge. I known as and they said they in no way received our WRITTEN cancellation notice. If that changed into the case then why haven’t they been taking payments out this entire time?
It ought to be taken care of now and they say they'll refund the payment. I am skeptical.
The machine itself we ended up turning off due to the fact whenever my dog barked the alarm went off. Their answer became to reduce sensitivity. Which would defeat the motive of getting an alarm....
forty six People found this useful.
44 People observed this beneficial $0 Activation
High-high-quality home protection, environmental safety, and power-saving features
Free quote
Free Professional Installation
No activation rate
four.5 stars on The App Store and four.4 stars on Google Play
Residential and business systems available
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