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Michelle of Cincinnati, OHVerified Reviewer
Original evaluate: Sept. 18, 2021
I been with this agency 2 years, 1 year I failed to pay, the salers paid my 1st year then second yr I paid. 1st I wasn't going to renew my contract with them because their customer service is terrible. The price was $799 and that they stated they would take $ a hundred off if I persisted.... Well after I call and undergo 10 mins of verifying my call and deal with, telephone # and email, they say they do not have it. Then right here recently I requested services for my sinks, they gave me Tom Melton Plumbing, I called agency and they could not paintings with my time table and they acted they didn't even care so I canceled them.
Called HSA instructed them to present me a person else and why 3x, they still keep giving me the equal person however gladly took my $75 carrier fee. Called 3x no change, requested control to call returned and haven't were given a name returned but! I pay all this cash to this organization and it's a headache every time, customer service is terrible, English is in no way clean and they continually seem to now not be capable of switch me.... Looking for a different domestic assurance agency due to the fact they may be terrible
The of Beaverton, ORVerified Reviewer
Original evaluate: Sept. thirteen, 2021
I've been a member of HSA assurance for over 6 years. Over that point, they were able to cope with a handful of small issues starting from strength, garage doorways, and many others. However, it wasn't till these days in which my revel in have taken a hit. First issue came about 8/6/2021 when I asked service for a potential leaky pipe. Long story brief, they dispatched a contractor to the web page, the contractor knowledgeable me later that the element wasn't included. However, I also located out that the contractor prompted extra harm that induced the irrigation gadget to leak overnight and throughout the following day.
There became many finger pointing between the contractor and home guarantee and neither desired to deal with the issue. I subsequently went by myself to find any other contractor to solve the difficulty. On HSA aspect, their phone representatives could placed me on preserve ad infinitum. One time I hoped to talk with their agent, handiest to discover I was transferred immediately to the contractor who they hired.
The 2nd unlucky enjoy was associated with a kitchen sink leak. They dispatched their contractor who spent much less than 5 minutes to identify that the element is probable not included because of it being a leaky water filter out and turned into advised I could be reached. No one ever reached out to me, happily, I found someone to fix the problem which was sincerely tightening up a unfastened valve. Since each of my remaining two requests weren't covered, I contacted them to reimburse me for the $75 in line with request charge. In the past, I had no problem receiving this repayment. However, this time I become told I would not be able to get reimbursed. After soliciting for to cancel my subscription, have been they then capable of comply with the repayment. By that point I turned into bored stiff and in the end decided to cancel my carrier. I virtually desire they improve their customer support, locate more authentic contractors, and streamline their purchaser agent help.
juanakee of Lithonia, GAVerified Reviewer
Money changed into eliminated from account and I do not have a home guarantee with this organization. I referred to as the range on the internet site and I was transferred to India. Then back and forth for two hours and getting nowhere. Placed on hold forever only to be transferred or known as lower back to be transferred once more. What form of dual carriageway theft is that this, I do not know how they got my information but I actually have contacted my financial institution to prevent all future transactions with this corporation.
George of Indianapolis, INVerified Reviewer
Terrible organization! Can slightly get an agent to answer the phone and when you do you get a unique solution whenever you talk to someone. I were looking ahead to over 3 weeks for an A/C part. Plus I need to pay a further $500 because it is supposedly a amendment, now not a restore. Tried to cancel their provider and I continually get the runaround that a supervisor is meant to name me. Buyer pay attention. Save yourself cash and the headache. Find a higher enterprise.
Diana of Cumming, GAVerified Reviewer
Our domestic warranty HSA Home Warranty is THE WORST. Since May, we've got suffered from refrigerant poisoning, had extreme accidents, our kiddo got a 2d degree burn from the dishwasher, our LO almost were given stuck inside the non-working refrigerator and I had Freon exposure and fell from the pinnacle of the steps. Our stove top has prompted four fires thus far and burned our toaster oven. IMHO, they run a scam operation. The assurance came with the residence. They push to restoration 27-29 12 months vintage appliances but, haven't despatched everyone out to do whatever approximately it. Our 27yro freezer broke AGAIN. We wakened to a watery mess and spoiled groceries. This is the sixth time the freezer has randomly stopped operating seeing that we moved-in in March. The fridge overheats and makes horrible noises.
We just gave up with the AC/HVAC conflict with HSA and spent $45k on new systems. We were without AC on the grounds that May and our interior became complete of refrigerant (Freon) leaks. For months, they sent four exceptional AC businesses to "restoration" and replenish the Freon, further poisoning us. The gadgets had been 27 years vintage. The final AC tech they despatched left our residence ranting, with a 12 in knife and broke our antique front door. That's not even half of all the incorrect matters that have came about with HSA. The cherry on top? Their customer service is horrendous.
Keith of Bethesda, MDVerified ReviewerVerified Buyer
This agency is a complete rip off. I actually have had my AC out Since for six weeks, 2 groups had been out and nevertheless no AC. I depart for work for 1 month, return to no AC. Call organisation. They need to price me once more, for the service they have by no means furnished. If I may want to give a evaluate of much less than 1 that might be maximum appropriate.
Lisa of Hudson, OHVerified Reviewer
I lately bought a domestic and become proficient a home guarantee from this organization. I have to inform you that the carrier I actually have obtained has been absolutely subpar. I referred to as to location a provider request whilst our a/c went out on June twelfth. It is July 26th and I have been charged $200 (2x the deductible for a provider name) and no one has serviced my a/c. The first organization got here out and looked at it and did not even spend five mins in my home, wrote to HSA that it was a "strength failure" which I'm guessing isn't always included and is NOT AT ALL THE ISSUE. I known as when the difficulty had not been corrected and the organisation said they could not provider the until to request every other issuer.
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